Delivery Policy

This is a starter template, not legal advice. Have a UK solicitor (or your local Trading Standards Primary Authority) review and adapt it to your business before launching. Our company details are shown in the website footer.

Where we deliver

We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We cannot deliver to the Channel Islands, the Isle of Man or BFPO addresses.

Dispatch

Orders are dispatched within 1-2 working days after payment has been confirmed.

Delivery time and charges

Delivery usually takes 1-3 working days after dispatch. A flat delivery charge applies, and delivery is free above the order value shown at checkout.

Age-checked delivery

Vaping products must not be sold to anyone under 18. Your parcel will be sent with an age-verification service where available. The person receiving it must be 18 or over and may be asked to show photo ID. If the courier cannot complete the age check, the parcel may be returned to us and we will contact you.

Tracking

We email your tracking number when your order is dispatched. You can also check progress on our Track Order page.