Frequently asked questions
You must be at least 18. Parcels are age-checked on delivery and the courier may ask for photo ID.
Choose a payment method at checkout. After you place the order you will see exact payment instructions on screen and in your confirmation email. Your order is dispatched as soon as payment is confirmed.
Orders are dispatched within 1-2 working days after payment is confirmed. Delivery usually takes 1-3 working days after that.
Yes, UK orders over £30 are delivered free. Smaller orders have a flat delivery charge shown at checkout.
Single-use (disposable) vapes have been banned from sale in the UK since 1 June 2025. We only sell rechargeable, refillable products and e-liquids.
In the UK, nicotine e-liquid is limited to 20mg/ml and bottles to 10ml. Nicotine-free (0mg) e-liquids are available in larger sizes.
Yes. Use the Track Order page with your order number and email, or use the tracking number we email you when your order is dispatched.
Contact us as soon as possible with your order number and photos, and we will put it right. Your statutory rights are explained in our Returns & Refunds policy.
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