Returns & Refunds

This is a starter template, not legal advice. Have a UK solicitor (or your local Trading Standards Primary Authority) review and adapt it to your business before launching. Our company details are shown in the website footer.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving the goods, without giving a reason. Contact us to tell us you want to cancel, then return the goods within 14 days. Items must be unused and in their original sealed packaging.

Sealed goods

For health-protection and hygiene reasons, sealed items such as e-liquid bottles, pods and coils cannot be returned once the seal has been broken after delivery.

Faulty, damaged or incorrect items

If something is faulty, damaged or not as described, contact us as soon as possible with your order number and photos. You have a legal right to a repair, replacement or refund under the Consumer Rights Act 2015, including a 30-day right to reject faulty goods. We will cover the cost of returning faulty items.

Refunds

We refund you within 14 days of receiving the goods back (or of receiving proof that you have sent them), using the same payment method where possible. Standard delivery charges are refunded if you cancel the whole order.